escape.exefile SUP-01channel open
Support
> something not working? write to me.
To help you faster, tell me your iPhone model, iOS version, which day of the game you're on and what happened. A screenshot helps a lot. I answer in English or Spanish.
Frequently asked questions
Why do I have to wait?
Escape.exe happens in real time: when someone in the lab leaves, they really leave, and the night ends when it ends. If you allow notifications, we'll tell you when they're back. If you don't want to wait, you can watch an ad to skip the wait, up to three a day.
I'm not getting notifications
Check Settings > Notifications > Escape.exe and make sure “Allow Notifications” is on. An active Focus mode (Do Not Disturb, Sleep) may be silencing them.
How much does it cost?
Days 1 and 2 are free. Days 3 to 7 unlock with a single in-app purchase, no subscription. The price is shown on the App Store and in the game before you buy.
I already paid and the game asks me to pay again
This happens if you reinstalled the app or changed iPhones. On the unlock screen, tap “restore purchases” while signed in with the Apple ID you bought with. You won't be charged again.
I got a new iPhone. Does my game carry over?
The purchase does (with “restore purchases”). Your game is saved only on the iPhone, with no account or cloud, so it carries over only if you set up the new iPhone from a backup of the old one.
How do I start over?
Open the pause menu with ≡ and choose “start over”. Your progress is erased; your purchase stays.
How do I change the language?
Tap the ES / EN switch on screen. The game starts in your iPhone's language and remembers the one you pick.
They shut me down. Did I lose everything?
Almost never. If Suspicion hits 100, you wake up at the start of the same day with a memory fragment. What you did leaves a mark.
How do I change my ad consent?
If you're in the EEA, the UK or Switzerland, open the pause menu and tap “[privacy]”. Tracking permission is changed in Settings > Privacy & Security > Tracking. More detail in the privacy policy.
I want a refund
Refunds are handled by Apple, not by me. Request one at reportaproblem.apple.com.